Privacy Policy

1. Introduction 

Welcome to Zicofe North America, ("Company", "We", or "Us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you use our website ("Platform") and services ("Services"). It also outlines your rights and how you can exercise them. 

By accessing or using our Platform and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Policy, please do not access the Platform or use our Services.

2. Information We Collect 

We collect various types of information to provide and improve our Services to you. The information we collect includes: 

2.1. Personal Information

Personal Information refers to any information that relates to an identified or identifiable individual. The categories of Personal Information we may collect include: 

● Identity Information: Full name, username, date of birth, and profile picture. 

● Contact Information: Email address, phone number, mailing address. 

● Account Information: Login credentials, account preferences, and settings. 

● Payment Information: Credit/debit card details, billing address, and 

transaction history. (Processed through secure third-party payment processors compliant with PCI-DSS standards).

● Social Media Information: Information from your social media profiles when you choose to link them with our Platform (e.g., Facebook, LinkedIn), including public profile information, friends list, and other information you permit the social media platform to share with us. 

2.2. Cookies and Similar Technologies 

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are small data files stored on your device. Tracking technologies used include beacons, tags, and scripts to collect and track information and improve and analyze our Services. 

Types of Cookies We Use: 

● Essential Cookies: Necessary for the operation of our Platform and enable you to use its features. 

● Performance Cookies: Collect information about how you use our Platform to improve its functionality. 

● Functional Cookies: Allow us to remember your preferences and settings to enhance your experience. 

● Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns. 

Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Platform may become inaccessible or not function properly. 

2.4. Information from Third Parties 

We may receive information about you from third parties such as: 

● Service Providers: Analytics providers like Google Analytics and advertising partners.

● Social Networks: When you choose to register or log in through social media accounts. 

● Publicly Available Sources: Public databases and online directories. 

3. How We Use Your Information 

We use your information for various purposes, including: 

3.1. To Provide and Maintain Our Services 

● Creating and managing your account. 

● Processing and fulfilling your orders and transactions. 

● Providing customer support and responding to inquiries. 

● Personalizing your experience by presenting content tailored to your interests. 

3.2. To Improve and Develop Our Services 

● Analyzing usage and trends to improve the quality and performance of our Platform. 

● Developing new features, products, and services. 

● Conducting research and analysis. 

3.3. For Marketing and Advertising 

● Sending promotional materials, newsletters, and information about our services and events. 

● Personalizing and targeting advertisements based on your preferences and usage patterns. 

● Conducting contests, promotions, and surveys.

Note: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in the communication or by contacting us directly. 

3.4. For Security and Fraud Prevention 

● Monitoring and analyzing activities to detect and prevent fraudulent transactions and other illegal activities. 

● Protecting the rights and property of Zicofe North America, our users, and others. 

● Ensuring the security and integrity of our Platform and Services. 

3.5. To Comply with Legal Obligations 

● Fulfilling our legal and regulatory obligations. 

● Responding to lawful requests and legal processes. 

● Enforcing our terms and policies. 

4. Sharing and Disclosure of Your Information 

We may share your information with third parties in the following circumstances: 

4.1. Service Providers 

We engage trusted third-party companies and individuals to perform functions and provide services to us, such as: 

● Cloud Storage and Hosting: (e.g., Firebase by Google) 

● Payment Processing: (e.g., Stripe, PayPal) 

● Analytics Services: (e.g., Google Analytics) 

● Advertising Partners: (e.g., Google Ads, Facebook Ads)

● Customer Support Services 

These service providers have access to your Personal Information only to perform specific tasks on our behalf and are obligated to protect and use it in accordance with this Privacy Policy and applicable laws. 

4.2. Business Transfers 

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your Personal Information may be transferred or disclosed as part of the transaction. We will notify you via email and/or a prominent notice on our Platform of any such change in ownership or control of your Personal Information. 

4.3. Legal Requirements 

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities, including: 

● Complying with a legal obligation. 

● Protecting and defending the rights or property of Zicofe North America. 

● Preventing or investigating possible wrongdoing in connection with the Services. 

● Protecting the personal safety of users of the Services or the public. 

● Protecting against legal liability. 

4.4. With Your Consent 

We may share your information with third parties when you have given us explicit consent to do so. 

5. International Data Transfers

Your information, including Personal Information, may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. 

6. Data Security 

We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include: 

● Encryption: Protecting data during transmission and at rest using encryption protocols. 

● Access Controls: Restricting access to Personal Information to authorized personnel only. 

● Regular Audits and Testing: Conducting regular security assessments and vulnerability testing. 

● Secure Data Storage: Storing data on secure servers with robust firewalls and intrusion detection systems. 

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

7. Data Retention 

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: 

● Duration of your relationship with us: As long as you have an active account or continue to use our Services.

● Legal Obligations: To comply with legal, tax, and accounting requirements. 

● Dispute Resolution: To resolve disputes or enforce our agreements. 

Once the retention period expires, we will securely delete or anonymize your Personal Information. 

8. Your Rights and Choices 

Depending on your location and applicable laws, you may have the following rights regarding your Personal Information: 

8.1. Right to Access 

You have the right to request access to the Personal Information we hold about you. 

8.2. Right to Rectification 

You have the right to request correction of inaccurate or incomplete Personal Information. 

8.3. Right to Erasure 

You have the right to request the deletion of your Personal Information under certain circumstances. 

8.4. Right to Restrict Processing 

You have the right to request that we restrict the processing of your Personal Information under certain conditions.

8.5. Right to Data Portability 

You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. 

8.6. Right to Object 

You have the right to object to the processing of your Personal Information for direct marketing purposes or on grounds relating to your particular situation. 

8.7. Right to Withdraw Consent 

If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. 

9. Third-Party Links and Services 

Our Platform may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to these third-party services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party services you access. 

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any significant changes by: 

● Posting the updated Privacy Policy on our Platform with a new "Last Updated" date.

● Providing a prominent notice on our Platform. 

● Sending you an email notification (if you have provided your email address). 

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of those changes. 

11. Contact Us 

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at: 

Zicofe North America 

Email: sales@zicoffe.com

Address: 7624 Gillman ct, Charlotte NC 28269